Program Recovery & PMO Capability Uplift
In May 2016, the Australian Government awarded a contract to Telstra Health to build and operate a National Cancer Screening Register (NCSR), a digital health platform supporting population-based cancer screening programs by inviting, reminding, and following up participants to screen to improve the prevention, detection and treatment of bowel and cervical cancers. The Cervical Program (Phase 1) had been impacted by cost overruns and schedule delays owing to the complexity and newness of the solution as well as stakeholder impacts.
Telstra Health engaged IDEE Group in early 2018 to help recover and deliver the remainder of the Cervical Program (Phase 1). Our services involved filling key project management and delivery roles to reach the next major milestone, planning the transition of services to operations teams and managing the post go-live support functions following the launch of the Cervical Register.
Following the success of our program recovery intervention, IDEE Group were engaged to design a hybrid delivery model (combination of agile and waterfall), establish the program structure and provide program management (program director and key PM roles), plus leading the PMO for the successful launch of the Bowel Register (Phase 2) in November 2019.
The programs covered 12 work streams, over 100 resources from distributed project and operational teams across Australia to deliver both Programs.
The NCSR (Cervical & Bowel) is now the first digital health system in Australia, and one of two fully integrated national databases internationally, to collectively link all relevant population screening stakeholders including Commonwealth and state and territory governments, pathology laboratories, healthcare providers, specialists, and participants. Post project completion, many of the structures and capabilities (PMO, Business Analysis, Post Go-Live Support models) remain in place to deliver future scope, enhancements and improvements more effectively.